Frequently Asked Questions
If you have a question or enquiry, please check below to see if your question has already been answered before calling us. Our staff have the right to work in a safe environment and reserve the right to refuse you service without giving reason.
Q: I would like to order a takeaway/book a table. What telephone number should I call?
A: For takeaway and general enquiries, please contact us on 01626 337111. Our restaurant and bar section is currently closed and thus the restaurant bookings line is unavailable. If you are calling to order a takeaway/delivery and you cannot get through, this means we are particularly busy at that time. Please keep trying and we will get to your call eventually.
Q: What is your government food hygiene rating?
A: Our latest inspection from the government Food Standards Agency resulted in an award of a 5/5 "Very Good" food hygiene rating. For more details, please see https://ratings.food.gov.uk/business/en-GB/9483/Royal-China-Chinese-Restaurant-Teignbridge.
Q: My card payment was declined but the transcation has shown up on my online/mobile banking. What should I do?
A: Your bank/building society/financial institution may place a pending charge on your account when a transaction has declined. Please be assured that you have not been charged by us and the pending charge will be removed by your bank/building society/financial institution as soon as possible. Unfortunately, this is out of our control. You can reduce the likelihood of this happening by making sure the card details you give us are correct: card number, expiry date, security code, and the postcode and house number (if any) of the billing address. We are unable to process certain cards from overseas over the phone.
Q: What payment methods do you accept?
A: We normally accept cash and most major bank cards, including Visa, MasterCard, and Maestro. This includes contactless payments (currently for payments of £100 or under) and Apple Pay for pickup and restaurant orders. We can take card payments over the phone at the time of ordering for deliveries, or in-person for collections or restaurant. Unfortunately, we do NOT accept American Express, Diners Club, Discover, JCB, or UnionPay. Furthermore, we do NOT accept cheques or cheque guarantee cards. All payments, excluding cash gratuities, must be made in British Pound Sterling only.
Q: Do you deliver to my address?
A: We deliver to most local addresses within Newton Abbot. We can sometimes deliver to addresses further away such as Ipplepen, Teignmouth, Bishopsteignton, Liverton, Bovey Tracey, Chudleigh, Chudleigh Knighton, Stokeinteignhead, Heathfield, and Torquay, depending on how busy we are. All deliveries are subject to a minimum £12.00 spend excluding delivery charge. Addresses further than 4.00 miles away from the restaurant will be subject to a minimum spend of £20.00 excluding delivery charge and longer delivery times than local addresses.
Q: What precautions are you taking against the COVID-19 pandemic?
A: All our front-of-house staff are provided with face coverings. We have installed a screen barrier in the takeaway. We are encouraging contactless card payments where possible. Our facilities are sanitised regularly through thorough cleaning and ultraviolet light. Hand sanitiser and face coverings are provided free-of-charge for customer use.
Q: How long will my takeaway/delivery order take?
A: This depends on how busy we are, what time it is, and how far away you are for delivery orders. On an average day, collections may be ready in 25/30 minutes, and local-area deliveries within 1 hour. The operator will advise you of your waiting time when you place your order.
Q: What identification do you accept for the purchase of alcoholic beverages?
A: Any ID must include your photographic likeness, full name, your date of birth, and must not have expired. Original documents only; photocopies, photographs, or digital copies will not be accepted. We will generally accept the following:
- a passport or passport card issued by any sovereign state recognised by the UK government
- a driving licence photocard issued by Great Britain, Northern Ireland, or any European Economic Area (EEA) State
- a national identity photocard issued by any EEA state (please note: British Identity cards were withdrawn in 2011 and are no longer valid)
- a military "Ministry of Defence Form 90" card issued by Her Majesty's Armed Forces: the Royal Navy, British Army, and Royal Air Force
- a PASS ID with hologram issued by the National Proof of Age Standards Scheme
- an Electoral Identity Card issued by the Electoral Office of Northern Ireland
Q: Do you offer any student or "Blue Light" card discounts?
A: We are not currently offering student or "Blue Light" discounts. Previously, in 2020, we have offered a GBP £20 discount with collection orders for "Blue Light" card holders in support of our emergency services workers during the COVID-19 pandemic; however this promotion has now ended.
Q: I have a query or complaint concerning my food order. What should I do?
A: We are sorry to hear that you are not happy with your order. Please call us on 01626 337111 to discuss any issues. Please note, we do not retain your specific food order details and thus we can only deal with complaints made on the same working day.